TERMS OF SALE:

Delivery of orders:

The delivery of the products will be made through the carrier, the delivery time will vary between 2 and 8 days from the time we receive your order from the corresponding factory. The exact delivery time, will be confirmed via email automatically upon receiving the order from us.

The cost of sending the product to your home, if you are within the peninsula, are free, not assuming any cost to the consumer. For certain products, according to their typology, the unpacking of the same will not have additional cost.

The delivery of the orders will be made at the delivery address freely designated by the user. Thus, the provider assumes no responsibility for when the delivery of the product or service does not take place as a result of the information provided by the user are false, inaccurate or incomplete or when delivery can not be made for reasons beyond the control of the user. Consignment company, assigned for that purpose, as is the absence of the recipient. Soc Bou also disclaims responsibility for the delivery of the product in case the customer is not consistent with the following aspects of the same: Size of the elevator, dimensions of access to the portal as well as possible access to serve the product. At all times the customer is informed of the measures of the product, so be aware if delivery by normal means is possible or not. For example: the customer lives on a sixth floor without a lift and stairs are small, if the customer requests a sofa of 4 seats that is mounted and whose dimensions are not compatible with those that are available to make the delivery ... In that case the customer must assume the cost and the management of the delivery, as he is aware that what he has requested is impossible to serve unless it is done through more costly and non-cumbersome means by Soc Bou. Notwithstanding the above, the provider must take the required measures to a diligent merchant so that the delivery can take place within the agreed time, and if not, as soon as possible, to the satisfaction of the sender and the recipient, Any liability against the provider. The recipient, being responsible for not delivering the product and, as a consequence, the storage of the same, will be responsible for the expenses derived from this.
In case that the contracting does not entail the physical delivery of any type of product and that are directly downloaded from the website, the provider will inform the user in advance with respect to the procedure that must follow to carry out said download.
The provider agrees that such applications are free of viruses or any other malicious content that may affect the proper functioning of the equipment in which it is installed. Also, the provider is not responsible for uses other than those that may be applied such applications or the lack of minimum system requirements that are established.

Price and term of validity of the offer:

The prices indicated for each product include Value Added Tax (VAT) or other taxes that may be applicable and in any case will be expressed in Euro (€). Such expenses, unless expressly stated otherwise, do not include the costs of shipping, handling, packaging, shipping insurance or any other additional services and attachments to the product or service purchased.
The prices applicable to each product will be those published on the website and applied automatically by the hiring process in the last phase of the same. The client assumes that in any case the economic valuation of some of the products may vary in real time. In any case this will always be communicated to users beforehand.
The user may use, for the payment of the products purchased through the Web, the following payment methods:
Credit card, through a payment gateway (Virtual POS): In this case, the User and purchase data will be entered and transmitted directly by the User to the entity that owns the gateway. The Supplier does not retain or provide such data to any third party.
Paypal: In this case, the user must be previously registered and be a Paypal user. To make the payment, you will be asked for the identification as a Paypal user, either to pay with your credit card, or to pay with your Paypal balance.
Wire transfer.
Any payment made to the provider will lead to the issuance of an invoice in the name of the registered user. This invoice will be automatically sent to the email address provided by the user, as well as sent with the purchased product.
For any information about the order, the user will have an email to the e-mail address hola@socbou.com

In any case, you must indicate in the subject of the message or the telemarketer / the order number assigned to you and indicated in the email confirming the purchase.

Order cancellation:

WHEN A PRODUCT IS REQUESTED, THE REQUESTS OF THE SAME ARE PERFORMED IN THE FACTORIES OF SPAIN, ITALY, BELGIUM ... DUE TO THIS, THERE IS NO POSSIBILITY TO CANCEL ORDERS ONCE OF FACTORY ON THE MOST. FOR THIS REASON, WE RESERVE THE RIGHT TO ACCEPT CANCELLATION OF ORDERS.

Right of withdrawal:

SOCBOU will not accept returns after 14 business days from the date of receipt of the item. Unless the return is made for defects in the product, the costs related to the shipping will be assumed by the user. In any case, the product must be returned in its original packaging and in perfect condition, otherwise the product will suffer a depreciation of its value, whose cost must be assumed by the consumer, being 40% of its PVP.
If upon receipt of your order you are not satisfied, you have a period of 14 working days from the date of receipt to execute the right of withdrawal by completing the disclaimer that can be downloaded from here and sent by mail to the address that appears In the heading of the same, or through an e-mail to hola@socbou.com.
In the event of a return within this period, the customer will bear the direct costs of the return. In any case SOCBOU does not oblige to use the same transport agency to take the return; It will be the client's choice how, how to proceed or carry out the return of said return.
SOCBOU will not accept returns if the order is not presented in perfect condition. The original packaging must be protected so that it is received in perfect conditions, and the use of seals and adhesive tapes applied directly on it is prohibited.
To help us with the best management of returns, we thank you to contact us in advance by e-mail at devoluciones@socbou.com.
Our customer service department has a after-sales service to solve any problem or claim with our articles or shipments, through which we try to offer a fast and effective attention to our customers solving any incidence. For any information or complaint you can send an e-mail to: hola@socbou.com.

APPLICABLE WARRANTIES:

All products offered through the website are completely original, unless otherwise stated in its description. All of them have a guarantee period of 2 years, in accordance with the criteria and conditions described in Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.

If the product is defective at the factory, the repair and replacement of it will be free for the consumer and user, said gratuity will include the necessary expenses made to correct the lack of conformity in the products with the contract, especially the shipping costs, as well as The costs related to labor and materials.

The user must also inform the seller of the lack of conformity within two months of becoming aware of it.

That the activity or information stored is the website of SOCBOU is lawful and does not damage property and rights of third parties, being responsible for the information issued and SOCBOU may be held responsible for the suspension and interruption of the contracted service.

PRIVACY POLICY:

1 - Data Protection
We inform you that the personal information you have provided on this website will be incorporated into a file owned by Soc Bou S.L. Enrolled in the Spanish Agency for Data Protection and complies with the security measures required by law, in accordance with Organic Law 15/1999, of December 13, on Personal Data Protection.

2 - Purpose of processing such data
The data will be processed for the purpose of "COMMUNICATIONS BETWEEN THE COMPANY AND ITS CLIENTS AND MANAGEMENTS ARISING OUT OF THE SERVICES OR CHARGES RELATED TO THE LIGHTING MARKETING AND DECORATION ARTICLES CONTRACTED AND / OR PERFORMED" and to keep you informed of news and promotions.

If commercial communications are not sent: "Your data will be incorporated into a file under the responsibility of Soc Bou S.L., in order to manage the processing and execution of your order."

If commercial communications are sent: "Your data will be incorporated into a file under the responsibility of Soc Bou S.L., in order to manage the processing and execution of your order. If you have previously given your express consent, we will use your email address to send commercial communications. You can unsubscribe from them at any time. "

3 - Cookies
For the use of our website it is necessary to use cookies. Cookies are used for the purpose of affiliation statistics and usability improvements on our website.

If you wish you can configure your browser to be warned on the screen of receiving cookies and to prevent the installation of cookies on your hard disk.

Please refer to your browser instructions and manuals for further information.

By using our site you accept the terms of our Privacy Policy.

4 - Rights of access, rectification, cancellation and opposition
We remind you that you can exercise your rights of access, cancellation, rectification or opposition by sending the request to the following address:

Soc Bou S.L.
Carretera de la Zubia 104, Local B2

18008 Granada Spain

ID VAT / CIF: ES-B19518091
Tel. +34 958 13 41 09 / +34 637 80 53 20

Or via email to the address:

info@socbou.com

The Socbou entity in compliance with the provisions of article 10 of the LSSICE hereby informs that it is a company registered in the Mercantile Register in Volume: 1486, Section 1, Folio.151, Page 42865